Terms and Conditions
Terms and Conditions
These Terms and Conditions govern your use of AltaFicha Casino and the services available at altaficha.ca. By registering an account and accessing the platform, you agree to be bound by these terms in full. If you do not agree, please do not use the site.
Eligibility
To register and play at AltaFicha Casino, you must meet the following requirements:
- Be at least 18 years of age
- Be a resident of a jurisdiction where online gambling is legally permitted
- Not be registered on any self-exclusion list in your province or territory
- Provide accurate and verifiable personal information during registration
- Hold only one registered account on the platform
AltaFicha Casino reserves the right to request identity verification at any time. Players found to be underage will have their accounts closed and any winnings forfeited.
Account Registration
Each player may hold only one account. Duplicate accounts will be closed and any funds or bonuses associated with duplicate accounts may be voided. You are responsible for maintaining the confidentiality of your login credentials. AltaFicha Casino is not liable for unauthorized access resulting from a player’s failure to secure their account details.
Bonus Terms
Welcome Bonus
The First Deposit Bonus of up to C$1,000 plus 15 Free Spins is available to new players only. The following conditions apply:
- Minimum deposit to qualify: C$20
- Bonus percentage: 100% match on first deposit
- Maximum bonus amount: C$1,000
- Wagering requirement: 35x the bonus amount
- Completion deadline: 21 days from the date the bonus is credited
- Maximum bet while bonus is active: C$5 per spin or hand
- Free spin winnings: subject to 30x wagering, maximum cashout C$100
General Bonus Rules
| Rule | Detail |
|---|---|
| Bonus funds usage | Bonus funds are used before real money funds |
| Restricted games | Progressive jackpot games do not contribute to wagering |
| Breach of terms | Bonuses will be voided if max bet rules are breached |
| Multiple bonuses | Only one bonus may be active at a time |
| Cashout limit | Bonus winnings may be subject to a maximum cashout cap |
Deposits and Withdrawals
All deposits and withdrawals are processed in Canadian dollars (C$). The minimum deposit is C$10. The minimum withdrawal is C$20. Withdrawals require a completed identity verification process before the first payment is released.
AltaFicha Casino reserves the right to request proof of payment method and additional documentation as part of its anti-money laundering obligations. Processing times vary by method:
- Interac e-Transfer: same day in most cases
- Visa / Mastercard: 1 to 3 business days
- Cryptocurrency: under 1 hour in most cases
Responsible Gambling
AltaFicha Casino is committed to promoting responsible play. The following tools are available to all registered players:
- Deposit limits (daily, weekly, monthly)
- Loss limits
- Session time reminders
- Cooling-off periods
- Permanent self-exclusion
Players experiencing gambling-related difficulties are encouraged to contact the Problem Gambling Helpline Canada at 1-800-522-4700 or email support@altaficha.ca. Links to GamCare and Gamblers Anonymous are available throughout the site.
Prohibited Activities
The following actions are strictly prohibited and will result in account suspension and potential forfeiture of funds:
- Using automated software, bots, or scripts to play games
- Colluding with other players to manipulate game outcomes
- Attempting to exploit bonus offers through coordinated play or multiple accounts
- Engaging in any form of fraudulent deposit or chargeback activity
- Providing false information during registration or verification
Intellectual Property
All content on altaficha.ca including graphics, text, game software, and branding is the property of AltaFicha Casino or its licensors. Reproduction, distribution, or commercial use of any site content without written permission is strictly prohibited.
Privacy
AltaFicha Casino collects personal data in accordance with applicable Canadian privacy legislation. Data is used for account management, identity verification, responsible gambling obligations, and service improvement. AltaFicha Casino does not sell personal data to third parties.
Limitation of Liability
AltaFicha Casino is not liable for any loss or damage arising from technical failures, service interruptions, or errors in game outcomes caused by factors outside the platform’s control. Players accept that gambling involves risk and that losses are a possible outcome of play.
Amendments
AltaFicha Casino reserves the right to amend these Terms and Conditions at any time. Continued use of the platform following any amendment constitutes acceptance of the updated terms. Players are encouraged to review this page periodically.
Governing Law
These Terms and Conditions are governed by the laws applicable to AltaFicha Casino’s licensing jurisdiction. Any disputes shall be subject to the exclusive jurisdiction of the relevant regulatory authority.
Contact
For questions about these terms, contact the AltaFicha Casino support team at support@altaficha.ca or via the 24/7 live chat function available on the site.